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Renan Marques.

I ship the product, run the operation, and lead the team — in English, Spanish, and Portuguese.

Get in touch See the work
New OrleansSantiago · Jul '26EN / ES / PT

Selected work

Things I shipped.

PRODUCTLive

Zavio

WhatsApp-first CRM for LATAM SMEs — production SaaS, real conversations, AI-augmented replies.

Live in beta · Santiago

60% ↓ support loadProduction · zavio.clNext.js 14 · Supabase · Vercel
Read the case study View live · zavio.cl
OPERATIONS

Market Wego

Cajun specialty food shop, transformed into a software-run 12-person operation.

22% ↓ cost40% ↓ manual hours28% ↑ e-commerce YoY
INTERNAL TOOL · NDA

AWS Certification Study App

Production cert-prep app for an internal team — exam-agnostic, adaptive, LLM-generated explanations.

Adaptive difficultyMulti-exam support
OPEN SOURCE

SEO Link Recovery

WordPress plugin — content-matching algorithm with confidence scores and one-click bulk fix.

PHP · JSEnd-to-end ownershipShipped

Experience

The path here.

  1. Dec 2025 — Now

    Now

    Remote · LATAM

    Founder & Technical Lead · Zavio

    Production SaaS · WhatsApp-first CRM for LATAM SMEs · zavio.cl

    • Architected and shipped a production SaaS — Next.js 14, TypeScript, Supabase, Vercel — from concept through go-live.
    • Led a distributed team of contract devs, a product designer, and senior UX/technical advisors — owned backlog, sprint cadence, and release gating.
    • Integrated Meta WhatsApp Cloud API plus LLM APIs for bidirectional messaging and intelligent auto-response — 60% reduction in beta user support workload.
    • Designed and ran the full customer onboarding flow — WABA approval state, business-type-aware stepper, template pre-fills, inline activity logging.
    • Owned the trilingual surface — EN/ES/PT copy, internationalized funnels, region-aware compliance.

  2. Dec 2021 — Now

    Westwego, LA

    Technical Operations Manager · Market Wego

    Specialty Cajun food & retail · 12-person operation

    • Led digital transformation — cloud POS, inventory automation, reporting pipelines — 22% lower operating cost, 40% fewer manual reporting hours.
    • Manage a cross-functional team of 12+ across kitchen, retail, customer service, and admin — standardized SOPs and onboarding (35% faster ramp).
    • Architected the company's digital presence and analytics stack — 28% YoY e-commerce growth, 45% engagement lift.
    • Served as primary delivery owner across multi-year transformation — partnered with ownership on roadmap, budget, and expansion governance.
    • Vendor management and contract renegotiation — $15K+ annual supply-chain savings.

  3. Aug 2018 — Dec 2021

    Remote

    Digital Operations Consultant · Independent

    Freelance · food, retail, service sectors

    • Delivered end-to-end client projects — scope, timeline, budget — consistent on-time/on-budget completion.
    • Campaigns up to $10K/mo with 4.2x average ROI; SEO projects with 50%+ organic traffic growth.
    • Shipped a WordPress plugin end-to-end — PHP/JS, content-matching algorithm, confidence scoring, one-click bulk fix.

  4. Apr 2016 — Aug 2018

    Metairie, LA

    Sales Manager (promoted from Lead Technical Support) · Boost Mobile

    • Started in Lead Technical Support — diagnosed hardware, software, and connectivity issues for customers daily before stepping into leadership.
    • Recruited, trained, and supervised an 8-person team — close rates up 25%, store traffic up 30%.
    • Primary customer escalation point — top-quartile NPS in the district.

What I bring.

Four capabilities, one operator. Pick the one that fits your team — the others come with it.

Program & Project Delivery

I ship complex builds end-to-end.

Took Zavio from a blank repo to production SaaS — Next.js 14, TypeScript, Supabase, AWS. Live at zavio.cl.

See: Zavio case study

Operations Leadership

I systematize through software.

22% lower operating cost and 40% fewer manual reporting hours across a 12-person operation.

See: Market Wego case study

Customer Success & Implementation

I onboard humans and systems, in three languages.

Designed Zavio's full onboarding flow — 60% drop in beta user support workload.

See: Experience

Engineering & Build

I write the code I'm asking others to ship.

Production SaaS in TypeScript, Next.js 14, Supabase, Vercel. Integrated Meta WhatsApp Cloud API + LLM APIs.

See: GitHub

Stack & tooling

What I reach for.

Primary stack
Next.jsTypeScriptReactSupabasePostgresTailwindVercelAWS
Comfortable with
Node.jsPythonSQLRESTWebhooksAzureClaude APIOpenAI APIMeta WhatsApp Cloud API

Project & program management

Tooling literacy across the PM landscape — pick the one your team already lives in.

General
AsanaTrelloMonday.comBasecampWrike
Software / dev
JiraLinearAzure DevOpsGitHub ProjectsGitLabYouTrackShortcut
Enterprise / portfolio
Microsoft ProjectPlanviewWorkfrontJira AlignSmartsheet
Docs & collab
NotionClickUpCodaAirtableConfluence
Lightweight / personal
TodoistThingsTickTickMicrosoft To DoGoogle Tasks
Whiteboarding
MiroMuralFigma / FigJamLucidchart

Education & certs

Credentials.

Master's in Information Technology Management, with cloud certifications alongside.

Degrees

  • M.S. in Information Technology Management

    Western Governors University · Salt Lake City, Utah

    2026

  • B.S. in Business Administration

    Western Governors University · Salt Lake City, Utah

    2025

Certifications

  • AWS Certified Cloud Practitioner

    2026

  • Microsoft Azure Fundamentals (AZ-900)

    2026

  • AWS Solutions Architect – Associate (SAA-C03)

    In progress

  • CAPM (PMI)

    In progress

Off the clock

Things I do that aren't work.

  • Theme park logistics.

    Disney parks are a masterclass in moving people. I've gone deep on the theory behind it. Ask me about queue theory and I won't stop.

  • Reading.

    Fantasy and speculative fiction. Big worlds, real rules.

  • Wine + a movie.

    This is how I turn my brain off. It works.

  • Cajun cooking.

    Grew up around it. Still make roux from scratch.

Currently interviewing for remote TPM roles · Starting May 2026

Let's talk.

renanmaw@gmail.com

Location

New Orleans, LA → Santiago · Jul '26

Remote-first · CT / ET / CLT

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